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Anna: *thoroughly unnerved* For goodness sakes! You're all so quiet!
Once secretary to Angelo's old boss Frank, Anna not only has a very unsecretarial personality, but a mildly annoying one; she talks constantly in the most airheaded fashion. Even Dolly thinks she's not very bright. Anna is also hopelessly devoted to Angelo—so Ruby is her sworn enemy. For his part, Angelo doesn't think much of her, but lets her babble at him for old times' sake.
It's not even that Anna is stupid... she just thinks in shorthand.